Larder Store Return and Exchange Policy
Our customers’ happiness is our top priority!
We ensure the quality of our products with great precision, and our team is always ready to assist you at every step, because your satisfaction is our goal!
Exchange Policy
1.Customers are entitled to exchange the product within 7 days of receiving it.
2.The product must be in its original condition, unused, unopened, and with no benefits derived from it.
3.Customers bear the shipping costs and are responsible for delivering the product to the shipping company for exchanges within or outside the Kingdom.
4.If the exchange is due to a manufacturing defect or an error in the order, the store will cover all shipping costs and send the replacement product at no additional charge.
Return Policy
1.Customers are entitled to return the product within 3 days of receiving it.
2.The product must be in its original condition, unused, unopened, and with no benefits derived from it.
3.Customers bear the shipping costs and are responsible for delivering the product to the shipping company for returns within or outside the Kingdom.
4.If the return is due to a manufacturing defect or an error in the order, the store will cover all shipping costs and send the replacement product at no additional charge.
5.The refund will be processed using the same payment method within 7 to 14 business days.
General Terms and Conditions
Non-refundable or non-exchangeable products:
•Products with defects caused by misuse by the customer.
•Products that exceed the specified time frame for returns or exchanges.
The store reserves the right to request photos or a video (minimum 40 seconds) to demonstrate the product’s condition and the reason for the return or exchange request.
All products are covered by a 2-year golden warranty against manufacturing defects. The warranty does not cover damages caused by accidents or misuse.
•Completing an order implies acceptance of all the policies and terms mentioned above.
Order Cancellation and Modification Policy
•Orders can be modified or canceled if the order status is not marked as “Processed.”
•If the customer fails to receive the order, they will bear the return shipping costs.
We strive to provide the best online shopping experience for our customers at Larder. Thank you for trusting us!
